Shipping

Shipping Time & Delivery Costs

DELIVERY CLAIMS

If you are experiencing a non-delivery or your tracking information states that your package was delivered by the carrier but you have not received it, you must contact us within 5 days to file a claim.

We will assist you in working with the carrier to complete the claims
process. *Please note: Claims can take up to 30 days to complete
(depending on the shipping carrier used). ALLEON does not hold or accept responsibility for packages that have been reported as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.

OUT OF STOCK ITEMS
If your order includes multiple items and one (or more) of the items are out of stock: we will go ahead and ship the rest of your order, issuing a refund to your original form of payment for the item(s) not in stock.

RESERVED RIGHTS REGARDING SHIPPING
While we will make every effort to accommodate your shipping and billing preferences, in order to protect our customers, ALLEON reserves the right to require customers to use a “common” shipping and billing address in the event we are unable to process an order or verify a
shipping address provided,

DELIVERY CLAIMS

If you are experiencing a non-delivery or your tracking information
states that your package was delivered by the carrier but you have not
received it, you must contact us within 5 days to file a claim.

We will assist you in working with the carrier to complete the claims
process. *Please note: Claims can take up to 30 days to complete
(depending on the shipping carrier used). ALLEON does not hold or accept responsibility for packages that have been reported as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.

OUT OF STOCK ITEMS
Ifyour order includes multiple items and one (or more) of the items are out of stock: we will go ahead and ship the rest of your order, issuing a refund to your original form of payment for the item(s) not in stock.

RESERVED RIGHTS REGARDING SHIPPING
While we will make every effort to accommodate your shipping and billing preferences, in order to protect our customers, ALLEON reserves the right to require customers to use a “common” shipping and billing address in the event we are unable to process an order or verify a
shipping address provided.

Free shipping on International orders
Orders are
delivered in 8 days (order before 1pm) Monday to Thursday. All
International orders are shipped with DHL and are fully trackable.
*Please note DHL will not deliver on Bank Holidays.
*Please note during busy sale periods order processing may take slightly longer.

PROCESSING TIME
All orders are subject to processing time that is separate and apart from the
time it takes for a shipment to reach its destination once it has been picked up from our fulfilment center by the applicable carrier. Depending on a number of factors may take up to 2 business days (excluding Saturdays, Sundays, and Holidays) to process. During sale period the processing time can increase to up to 5 working days. After your payment is authorised and verified, standard orders can still take 2 business days to process. This is just an estimate and doesn't include weekends or holidays.


DELIVERY CLAIMS

If you are experiencing a non-delivery or your tracking information
states that your package was delivered by the carrier but you have not
received it, you must contact us within 5 days to file a claim.

We will assist you in working with the carrier to complete the claims
process. *Please note: Claims can take up to 30 days to complete
(depending on the shipping carrier used). ALLEON does not hold or accept responsibility for packages that have been reported as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.

CUSTOMS & IMPORT FEES
As all orders are currently shipped from Germany and so you may be subject to additional import fees upon delivery.

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