Returns

How to return your purchased items

Simply email us for the return address at info@alleon-cologne.com with your order number and the reason why you wish to return your item(s).

Here are the steps you need to follow to send any items back to us:

1. Click here, or copy & paste the following URL to
access our online returns portal - https://alleon.returnscenter.com/

2. Log in using the following details - your order number (# must be included); your zip code; your full name (as shown on the shipping label).

3. Enter the requested details on the next page.

4. Read & accept T&C’s.

5. Print the return label once generated.

6. Wrap your item/s & this completed return form.

7. Securely attach the return label.

8. Take your parcel to your local depot and pay the postage fee.

Once you have sent the item(s) please provide us with proof of return AND tracking number (Without this the processing of your return will be delayed). Once we receive the item(s), we shall then proceed to send you a Store Credit via email or refund you. Sale items can only be returned for STORE CREDIT.

Upon receipt it takes about 3-5 working days to process your return.
All payments will be credited back to the original purchaser’s credit card.

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